Terms of service.

01Who you are contracting with

Operio Studio, a sole proprietorship established in Ontario, Canada, contactable at team@operiostudio.com. References to "we", "us" and "our" in these terms mean Operio Studio.

02What we provide

We build websites, set up and operate AI phone-answering services, and produce motion design such as vertical listing reels. The scope, deliverables and timeline for your project are set out in the quote we send you, which takes precedence over any general description on this site.

Examples and imagery on this site are illustrative. They are not a promise of a particular result.

03Quotes, fees and payment

• Work begins once you accept a quote in writing and any deposit stated in it is paid.
• Card payments are processed by Stripe. By paying, you also accept Stripe's terms. We never receive or store your full card details.
• Recurring services are billed in advance for each period until cancelled.
• Invoices are payable by the date shown. We may pause work on overdue accounts after giving you notice.
• Prices exclude applicable taxes unless the quote says otherwise.

04Cancellation and refunds

Recurring services may be cancelled with 30 days' written notice, effective at the end of the current billing period; the period already begun is not refunded. For project work, amounts covering work already performed are non-refundable, and anything paid in advance for work not yet started is refunded. Deposits reserve scheduling capacity and are non-refundable once work has commenced.

05What we need from you

• Timely access to the content, accounts, domains and approvals the work depends on.
• Accurate business information, and the right to use anything you supply — logos, photographs, recordings, copy.
• A named person who can give feedback and sign off.

Delays in these move timelines, and may change the fee where they cause material extra work.

06Phone answering and call recording

Where we operate an AI receptionist for you, you remain responsible for how calls to your number are handled and disclosed, including any notice or consent your jurisdiction requires before a call is recorded or transcribed. We configure the service to match the instructions you give us.

07Ownership

You keep ownership of everything you supply. On full payment, the final deliverables we create specifically for you become yours. We keep ownership of our underlying tools, components, templates and know-how, and of anything not created specifically for you. Unless you ask us not to, we may show finished work in our portfolio.

08Third-party services

Delivery may rely on services we do not control — hosting, domain registration, payment processing, telephony, calendars, analytics. Their availability, pricing and terms are theirs, and we are not liable for their acts or outages.

09No guarantee of results

We carry out the work with reasonable skill and care. We do not guarantee particular business outcomes such as search rankings, call volumes, bookings, revenue or conversion rates, since those depend on factors outside our control.

10Liability

Nothing here limits liability that cannot lawfully be limited. Subject to that, we are not liable for indirect or consequential loss, or for lost profits, revenue, data or goodwill, and our total liability for any claim connected to the work is limited to the fees you paid us for that work in the three months before the claim arose.

11Ending the engagement

Either of us may end an engagement in writing. You remain responsible for fees for work performed up to that point. We may suspend or end services immediately if they are used unlawfully, or in a way that risks harm to us or a third party.

We may update these terms. The version published here when you accept a quote is the one that applies to that engagement.

12Governing law

These terms, and any dispute arising out of them or out of work we carry out for you, are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws rules.

You and we agree to the exclusive jurisdiction of the courts of the Province of Ontario. Nothing here removes any right you have under consumer-protection law that cannot be waived by agreement.